Member area FAQs

• If you haven’t already registered for the member area, you will need to select ‘register’ before attempting to log in.
• You’ll need to use the email address that we have on file for your membership.
• You will be required to validate your email using the mobile number we have on file for your membership.
• If you don’t have a valid mobile on file, we will need to verify your membership and identity with additional information requested during the registration process.

You will need to use the email address that we have on file for your membership.

You don’t need to re-register for the member area if you have forgotten your password. You can simply reset your password using the following steps:

• Go to the member area login page.
• In the password section you can select ‘Forgot password?’. This will take you to the password reset page.
• A link to reset your password will be sent to the email address that we have on file for your membership.

Please note that our customer service team cannot change your password for you. They are only able to send you the reset password link for you to change it.

No, you don’t need to re-register. You can reset your password using the email address that we have on file as part of your membership.

You might be trying to use a different email address to the one we have on file for your membership.

Make sure that there are no spaces before or after your email address when you are trying to log in.

If you’re no longer a Frank member and cancelled your policy more than 30 days ago, you will no longer have access to the online member area. If you need help accessing your previous policy information, you’ll need to contact us for support.

You will lose access to the member area 30 days after cancelling your policy but we’re still here if you need us.

Only the primary policyholder can register and log in to the Frank member area. No additional email addresses can be added or used to log in.

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If you still require assistance, you can contact our customer service team for support.