What is a Members Own health fund?

Members Own Health Funds has been created to ensure not-for-profit health funds like Frank can communicate the advantages they provide over funds driven by the profit needs of shareholders and overseas owners, such as Medibank Private, BUPA and NIB.

The Members Own Health Funds brand carries the promise that participating funds:

  • Are run to benefit members – not shareholders or overseas owners
  • On average give more (of members’ premiums) back to members
  • Offer a better, more personalised service to their members

The message is clear - with Members Own Health Funds people are treated as a member, not a number or a profit centre. Members Own Health Funds deliver better service, have higher member satisfaction and loyalty, and receive fewer complaints than for-profit and overseas owned funds.

The data used to support Members Own facts has been independently validated by KPMG. Access the report.

What does not for profit mean for Frank members?

It means we don’t have shareholders, so we’re not here to make money for investors. We’re here to look after our members.

Being not for profit means that we can deliver members affordable premiums, good benefits and a great service.

If you’re with one of the big health funds, your premium is helping generate profits for shareholders. At Frank, we believe that the premiums you pay should go back into benefiting your health insurance experience, not shareholders pockets.