Woah there, the answer may be under your nose

At Frank, we’re not into making you wait for something that you can do yourself. That’s why we have an online member area where you can update your details, make a claim, check your limits and more.

Got a question about Frank's covers or health insurance in general? We recommend checking Frank Help or the site search before you get in touch.

Frequently asked questions

You might find the answer to what you’re looking for in Frank’s Frequently asked questions.

Frank help

Specifics about our policies and the way we work in Frank help.

Online sign up

Want to get a quote or sign up? You can do it online.

Online Member Area

Already a member? Claim online, check your annual limits and manage your membership in the Member Area.

Contact us

Just need to talk? We’re available via email, webchat, or the phone Monday – Friday, from 8am-6pm (AEST, not including public holidays).

  • Email the Customer Service Centre here

  • We’re online during business hours. Start chat now

  • Call our Customer Service Centre on 1300 437 265


Need to send us a hard copy or a receipt or form? Don’t worry, we cover the cost of postage.

Frank Health Insurance
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Fax forms and receipts to us. Our fax number is (03) 5222 7478.

What if something goes wrong?

At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation. Emailing frank here is a great way to provide all of the details so that we can fully understand the problem, but we’re also happy to hear from you by another contact channel if that’s what you prefer.

You’ll be sent an acknowledgement response within 24 hours and if the problem will take time to resolve, we’ll keep you informed of the ongoing progress.

Independent advice

Free independent advice is available from the Private Health Insurance Ombudsman. You can call the Ombudsman for free on 1300 362 072 or GPO Box 442, Canberra, ACT 2601.