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What if something goes wrong?

At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation. Emailing frank here is a great way to provide all of the details so that we can fully understand the problem, but we’re also happy to hear from you by another contact channel if that’s what you prefer.

You’ll be sent an acknowledgement response within 24 hours and if the problem will take time to resolve, we’ll keep you informed of the ongoing progress.

Independent advice

Free independent advice is available from the Private Health Insurance Ombudsman. You can call the Ombudsman for free on 1300 362 072 or GPO Box 442, Canberra, ACT 2601.