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Why wait if you don't have to?
Find answers online.
At Frank, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful:
Get answers in Frank’s FAQs.
Frequently asked questions
Learn about our policies and the way we work.
Frank help centre
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What if something goes wrong?
Let Frank know.
At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation.
We believe honesty is the best policy so, if you have a complaint or concern, please share it with us so we can help resolve it. Find out how Frank processes complaints and feedback:
Independent advice Free independent advice is available from the Private Health Insurance Ombudsman.
To make a complaint, contact the Commonwealth Ombudsman at: www.ombudsman.gov.au
For general information about private health insurance, see: www.privatehealth.gov.au