Contact Frank

Here’s all you need to know for tax time FY23-24: End of Financial Year

Webchat

9am - 4:30pm AEST
Monday to Friday

CHAT NOW

Call, fax or post

Call:  1300 437 265
8:30am-5:00pm AEST Monday to Friday
Fax: (03) 5222 7478
Post: Frank Health Insurance
Reply Paid 69
GEELONG VIC 3220

Submit an enquiry

Frank members

For questions about your cover, claims, new cards or anything else

Ask us now

Customer enquiry

For questions about joining frank, or anything else

Ask us now

Why wait if you don't have to?

Find answers online.

At Frank, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful:

Members can make claims, manage details and make enquiries online.
Visit Member Area

Get answers in Frank’s FAQs.
Frequently asked questions

Learn about our policies and the way we work. 
Frank help centre

Get a quote in seconds and sign up online
Get a quote

What if something goes wrong?

Let Frank know.

At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation.

Complaints Process

We believe honesty is the best policy so, if you have a complaint or concern, please share it with us so we can help resolve it. Find out how Frank processes complaints and feedback:

Learn More

 

Independent advice Free independent advice is available from the Private Health Insurance Ombudsman.

To make a complaint, contact the Commonwealth Ombudsman at: www.ombudsman.gov.au

For general information about private health insurance, see: www.privatehealth.gov.au