At Frank, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful;

Get answers on Frank’s Frequently asked questions.

Learn about our policies and the way we work in Frank help.

Get a quote in seconds and sign up online.


Members can make claims, manage details and make enquiries in the Member Area.

Contact us

Just need to talk? We’re available via email or phone from 8am-6pm and Web chat from 8am-5:00pm Monday-Friday (AEST, not including public holidays).

  • Webchat during business hours - between 8am-5:00pm Monday-Friday AEST 

  • Call us on 1300 437 265

  • Email Customer Service


Need to send us a hard copy or a receipt or form? Don’t worry, we cover the cost of postage.

Frank Health Insurance
Reply Paid 69


Fax forms and receipts to us. Our fax number is (03) 5222 7478.

What if something goes wrong?

At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation. Emailing frank here is a great way to provide all of the details so that we can fully understand the problem, but we’re also happy to hear from you by another contact channel if that’s what you prefer.

You’ll be sent an acknowledgement response within 24 hours and if the problem will take time to resolve, we’ll keep you informed of the ongoing progress.

Independent advice

Free independent advice is available from the Private Health Insurance Ombudsman. You can call the Ombudsman for free on 1300 362 072 or GPO Box 442, Canberra, ACT 2601.