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Why wait if you don't have to?

At Frank, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful;

Members can make claims, manage details and make enquiries in the Member Area.

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What if something goes wrong?

At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation.

If you have a complaint or concern please share it with us so we can help resolve it. To find out more about our process for dealing with complaints click here.

Emailing frank here is a great way to provide all of the details so that we can fully understand the problem, but we’re also happy to hear from you by phone or webchat if that’s what you prefer.

You’ll be sent an acknowledgement response within 24 hours and if the problem will take time to resolve, we’ll keep you informed of the ongoing progress.

Independent advice Free independent advice is available from the Private Health Insurance Ombudsman.

To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au

For general information about private health insurance, see www.privatehealth.gov.au