Member support
Frank mobile app
Want to access your digital member card, make a claim or check your annual extras limits on the go? Easy. Simply download the Frank mobile app today.
-
Frequently asked questionsFAQsFrom troubleshooting to making changes to your cover, get all the answers.
-
Going to hospitalFind out morePlanning to go to hospital or want more information on what’s involved? This step by step guide makes it easy.
-
How to claim ambulanceFind out moreAmbulance cover in Australia can be a bit confusing. We break it down state by state.
-
Gym and exercise class formDownload NowComplete this form if you are eligible to claim your gym membership or exercise classes under your health management benefits.
-
About membership authorityFind out moreFind out more about the types of authority you can have on your policy.
-
Accident Declaration FormDownload NowHad a hospital admission for an accident and need to claim? Please complete this form.
Need more help? Get in touch
-
Webchat
9:00am-4:30pm AEDT
CHAT NOW
Monday to Friday -
Enquiry
Contact frank by email and we'll respond to you shortly
ENQUIRE NOW -
Call
1300 437 265
8:30am-5:00pm AEDT Monday to Friday
