Member support
First time logging in since 20 October 2025?
Reset your password and set up multi-factor authentication to be on your way.
You'll only need to do this step once.
Having trouble logging in?
Multi-factor authentication is now required for the Frank app and member area. Check out these FAQs or get in touch if you get stuck.
Frank mobile app
Want to access your digital member card, make a claim or check your annual extras limits on the go? Easy. Simply download the Frank mobile app today.
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Frequently asked questionsFAQsFrom troubleshooting to making changes to your cover, get all the answers.
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Going to hospitalFind out morePlanning to go to hospital or want more information on what’s involved? This step by step guide makes it easy.
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How to claim ambulanceFind out moreAmbulance cover in Australia can be a bit confusing. We break it down state by state.
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Gym and exercise class formDownload NowComplete this form if you are eligible to claim your gym membership or exercise classes under your health management benefits.
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About membership authorityFind out moreFind out more about the types of authority you can have on your policy.
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Accident Declaration FormDownload NowHad a hospital admission for an accident and need to claim? Please complete this form.
Need more help? Get in touch
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Webchat
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Enquiry
Contact frank by email and we'll respond to you shortly
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Call
1300 437 265
8:30am-5:00pm AEDT Monday to Friday
