Member support
We've introduced multi-factor authentication in the Frank member area and mobile app. This means you'll need a valid mobile number in our system to access our online services.
Need to update your details? Contact us today.
Please note: you’ll need to reset your password if it’s your first time logging in since 20 October 2025.
Frank mobile app
Want to access your digital member card, make a claim or check your annual extras limits on the go? Easy. Simply download the Frank mobile app today.
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Frequently asked questionsFAQsFrom troubleshooting to making changes to your cover, get all the answers.
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Going to hospitalFind out morePlanning to go to hospital or want more information on what’s involved? This step by step guide makes it easy.
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How to claim ambulanceFind out moreAmbulance cover in Australia can be a bit confusing. We break it down state by state.
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Gym and exercise class formDownload NowComplete this form if you are eligible to claim your gym membership or exercise classes under your health management benefits.
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About membership authorityFind out moreFind out more about the types of authority you can have on your policy.
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Accident Declaration FormDownload NowHad a hospital admission for an accident and need to claim? Please complete this form.
Need more help? Get in touch
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Webchat
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Enquiry
Contact frank by email and we'll respond to you shortly
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Call
1300 437 265
8:30am-5:00pm AEDT Monday to Friday
