Member support

We've introduced multi-factor authentication in the Frank member area and mobile app. This means you'll need a valid mobile number in our system to access our online services.
Need to update your details? Contact us today.
Please note: you’ll need to reset your password if it’s your first time logging in since 20 October 2025.

Login to Member Area

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Register for Member Area

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Frank mobile app

Want to access your digital member card, make a claim or check your annual extras limits on the go? Easy. Simply download the Frank mobile app today.

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Need more help? Get in touch

  • Webchat

    9:00am-4:30pm AEDT
    Monday to Friday

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  • Enquiry

    Contact frank by email and we'll respond to you shortly

    ENQUIRE NOW
  • Call

    1300 437 265
    8:30am-5:00pm AEDT Monday to Friday