To make staying healthy easy as, Frank introduced telehealth ancillary benefits for a wide range of services as part of our COVID-19 member support packageTelehealth benefits were previously available until 30 September 2022, but have now been made permanent. 

Telehealth consultations are safe, effective and give members continuity of care from the safety of their homes. 

Telehealth services available

In line with your level of cover, Frank members with extras cover can access benefits for telehealth consultations for:

  • Physiotherapy
  • Psychology
  • Exercise physiology
  • Occupational therapy
  • Speech therapy
  • Dietetics
  • Antenatal and postnatal classes
  • Diabetes education consultations
  • Approved quit smoking programs
  • Weight management programs

To be eligible for telehealth benefits, your extras cover must include the relevant treatment type, you must have satisfied any relevant waiting periods and you must not have reached your annual limit for the relevant treatment type.

Claiming for telehealth services via HICAPS

Frank members can claim for telehealth services at the end of a consultation through HICAPS. To do this, advise your provider of your 19-digit Frank member card number.

You will need to have your member card number on hand before your consultation, you can access this information in the online member area, or you can contact us before your telehealth consultation.

The member card number is essential for your provider to be able to key your claim into HICAPS.

Telehealth and Frank FAQs