Making life easier with Frank
Easy as with Frank digital card
We're all about making life easier for our members at Frank. That's why we have introduced digital member cards, making claiming fast, easy and contactless.
Frank mobile app
Want to access your digital member card, make a claim or check your annual extras limits on the go? Easy. Simply download the Frank mobile app today.
Feature nitty gritty
- Claim extras and submit documents (you can choose to upload photos or files)
- Live Chat* with customer service
- Access a history of previous claims
- View your policy details
- Make a payment by credit card
- View and edit payment and claim refund account details
- Easily check leftover extras limits you haven't used yet
- Access your digital member card
- Order a physical member card
- Quick smart log-in with biometrics (FaceID and TouchID)^
*Live Chat available 9am to 4.30pm, Monday to Friday.
^Only if your phone/device supports biometrics and has FaceID or TouchID enabled.
Got questions?
Update your system so your device is running at least Android 8.0 or iOS 11.0.
Things you can do in the app:
- Update account details like how you pay for your policy and where you receive refunds
- Send a claim for extras services or submit documents
- Check your leftover limits, including waiting periods, for selected services
- View your policy fact sheet to see what you're covered for
- View your previous claims
- Order a fresh member card
- See who's covered on your policy
- View your policy details
Unfortunately our app can't do absolutely everything. There are a few things you can't do in the app, stuff like updating your home address or email address, adding people, or changing cover levels. You'll need to log into your member area if you want to do any of these things!
If you’ve already registered for member area you'll need to use the same login details. If you've forgotten your password, you can reset it in the app (as long as you have a mobile phone number linked to your membership).
If you've never registered for the member area, you'll need to have both an email address and phone number linked to your membership. If you don’t have these, contact us to add them.
You also can’t use the app if you are a terminated member or a Frank OVHC member.
