We're app store official
Frank mobile app
Want to check your annual extras limits, make a claim or pay your premiums on the go? Easy. Simply download the Frank mobile app today.
You're gonna love this app!
You can view the progress of a recent claim and see the leftover extras limits for the whole fam. Plus, no need to remember another password – log in quick smart with biometrics tech. It's just jam-packed with convenience!
Lodge a claim in under a minute from the comfort of the couch. And use Live Chat* to ask real people questions about your policy, so you can multitask while (binge) watching your fav show.
Feature nitty gritty
- Claim extras and submit documents (you can choose to upload photos or files)
- Live Chat* with customer service
- Access a history of previous claims
- View your policy details
- Make a payment by credit card
- View and edit payment and claim refund account details
- Easily check leftover extras limits you haven't used yet
- Order a new member card
- Quick smart log-in with biometrics (FaceID and TouchID)^
*Live Chat available 9am to 4.30pm, Monday to Friday.
^Only if your phone/device supports biometrics and has FaceID or TouchID enabled.
Got questions?
Things you can do in the app:
- Update account details like how you pay for your policy and where you receive refunds
- Send a claim for extras services or submit documents
- Check your leftover limits, including waiting periods, for selected services
- View your policy fact sheet to see what you're covered for
- View your previous claims
- Order a fresh member card
- See who's covered on your policy
- View your policy details
Unfortunately our app can't do absolutely everything. There are a few things you can't do in the app, stuff like updating your home address or email address, adding people, or changing cover levels. You'll need to log into your member area if you want to do any of these things!
