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Frank mobile app

Want to check your annual extras limits, make a claim or pay your premiums on the go? Easy. Simply download the Frank mobile app today.



You're gonna love this app!

You can view the progress of a recent claim and see the leftover extras limits for the whole fam. Plus, no need to remember another password – log in quick smart with biometrics tech. It's just jam-packed with convenience!

Lodge a claim in under a minute from the comfort of the couch. And use Live Chat* to ask real people questions about your policy, so you can multitask while (binge) watching your fav show.


Feature nitty gritty

  • Claim extras and submit documents (you can choose to upload photos or files)
  • Live Chat* with customer service
  • Access a history of previous claims
  • View your policy details
  • Make a payment by credit card
  • View and edit payment and claim refund account details
  • Easily check leftover extras limits you haven't used yet
  • Order a new member card
  • Quick smart log-in with biometrics (FaceID and TouchID)^

*Live Chat available 9am to 4.30pm, Monday to Friday.
^Only if your phone/device supports biometrics and has FaceID or TouchID enabled.

Mobile phone with the frank mobile app showing

Got questions?