Frank is always committed to supporting the health and wellbeing of our members.

COVID-19 related hospitalisation cover 

COVID-19 related hospitalisation cover was a temporary support measure introduced during the height of the pandemic. This coverage was extended throughout 2020, 2021 and 2022 and expired on 30 April 2023. Please see the FAQ's below for further details.

Telehealth benefits

Telehealth benefits for some extras services that were introduced as part of our COVID-19 support package (in line with the level of cover you hold) are now permanent. Learn more about telehealth and eligible services.

Frequently asked questions

COVID-19 and your health cover

Getting in touch with Frank

You can log in to your member area online or in the Frank app to view your cover, make extras claims and access a range of other services. If there’s anything you need help with, get in touch.