A little preparation can make things easier on the day.
Before a planned admission, the hospital will tell you:
Your care team will be there to support you. If you have questions about your treatment, speak with your nurse. For anything else, you can ask to speak with a patient liaison officer.
Your care team will look after you throughout your stay, so don’t hesitate to ask questions or raise any concerns while you’re there.
Before you leave, your specialist will give you recovery instructions and let you know who to contact if you need help.
It’s a good idea to ask questions before you leave, like:
Your specialist may encourage physical therapy or other forms of rehab after your procedure. Following this advice can help support your recovery.
Eligible Frank members with hospital cover may be able to access additional health support programs such as Hospital in the Home, or Rehab in the Home. To check your eligibility, ask your specialist or provider if you are eligible.
Some benefits for services such as physiotherapy, hydrotherapy, and remedial massage are covered under Frank extras policies. You can check your extras cover annual limits to see if you’re covered for benefits towards these services. Telehealth services are also available to eligible Frank members.
If something doesn’t feel right during your recovery, such as increasing pain, fever, unexpected bleeding, worsening symptoms, or anything that concerns you, contact the healthcare team listed in your discharge instructions straight away. This is usually your specialist’s rooms, your hospital’s post‑operative care line, or your GP.
If your symptoms are severe or urgent, go to your nearest emergency department or call 000. It’s always best to seek help early. If you need to return to hospital, your team will be there to support you. Bringing your discharge paperwork and a list of your medications can help your team support you quickly.
Going to hospital with FrankBecause sometimes your needs might change a little, you have a $500 freedom limit to claim on your 7 included extras services.
Get an extra $50 to claim on your freedom limit each full calendar year, with a maximum of $200 after 4 years of continual cover.
Because sometimes your needs might change a little, you have a $700 freedom limit to claim on your 11 included extras services.
Plus an additional Optical limit. You can claim 100% back on optical up to your $150 annual limit.
Get an extra $100 to claim on your freedom limit (excludes optical) each full calendar year, with a maximum of $400 after 4 years of continual cover. Your loyalty benefit will be available on 1 January after you've completed one full membership year.
