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Member Info

  • Contact Frank
  • Member area FAQs
  • Waiting periods
  • About Frank membership authorities
  • Supporting our members impacted by natural disasters
  • Approved travel vaccinations
  • FAQs
  • COVID-19 member support
  • Frank Premium freeze
  • Return of COVID-19 savings
  • Health maintenance programs

Claiming Guide

  • How to claim
  • Your Frank card, now on mobile
  • Things Frank won't pay on

Cover Changes

  • Switching health insurance
  • Thinking of cancelling my cover
  • Cover review
  • Accessing the mental health waiver

Health Insurance

  • What is private health insurance?
  • Public vs private
  • Not-for-profit health fund
  • Health insurance and pregnancy
  • Private Health Insurance Rebate
  • Lifetime Health Cover Loading
  • Medicare Levy Surcharge
  • Health insurance glossary
  • Dependants
  • How much is private health insurance?
  • How to complete the private health insurance section of your tax return

Product Info

  • Participating Private Hospitals
  • Find a provider
  • All about hospital
  • About extras cover
  • Ambulance cover explained
  • Pre-existing conditions
  • Medical Gap and Access Gap Cover
  • Which provider does what
  • Cover for mental health
  • Age-based discount
  • Hospital excess
  • Emergency Department fees and cover
  • Annual limit rollover

Going to Hospital

  • Going to hospital with Frank
  • Step 1: What am I covered for?
  • Step 2: Hospital costs explained
  • Step 3: Getting ready for your hospital stay
  • What are out‑of‑pocket costs?
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© GMHBA Limited 2026
Frank and GMHBA acknowledges the Traditional Custodians of the lands throughout Australia and pay our respects to the Elders past, present, and emerging. Our head office is located on the land of the Wadawurrung people of the Kulin nation.

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