Suspending or cancelling your cover?

Thinking of suspending or cancelling your cover?

There’s a lot going on in the world right now and Frank is here to help you.

If you are experiencing financial hardship as a result of the COVID-19 pandemic, we’re here to support you. Find out more about the support options available, including downgrading or suspending your membership. 

Reassessing your membership?

You never know how we might be able to help out.

Speak to one of our helpful team members about your situation before you cancel your cover. They can guide you through the things to consider, ensure you have the right level of affordable cover and answer any questions.

Call us on 1300 437 265.

Things to consider

Before you cancel your health cover altogether here’s some things that could be helpful.

A cover review can give you the confidence you’re on the right plan.

You may be able to suspend your cover due to financial hardship or overseas travel

If you joined in the last 30 days and haven’t claimed you may be entitled to a full refund

Affordable popular covers

* The price shown is per week and applies to a {LIFESTAGE} living in VIC. It excludes LHC loading and includes a Base Tier Government Rebate

If you're looking to change your level of cover, you can do this by logging into your member area.

Frequently asked Questions

We are on a mission to make health insurance easy for you.

  • Straight forward products, telling you what you’re covered for
  • We will explain everything upfront, making it easy for you to know what you’re buying. We’re also entirely online with no branches.
  • We don’t spend money offering you fancy health tools or useless health advice.
  • Frank is built lean from the ground up with low overheads. That means easier, cheaper cover.
  • We’re also not for profit - good cover for a low premium

Simple and affordable health insurance and nothing else.

We are 100% online – we have less overheads so you pay less.

We’re not for profit which means no profits returned to shareholders and in the last financial year Frank paid 85 cents in every dollar back to members.

You can mix and match covers – we don’t make you take out both Hospital and Extras.

Anyone with Frank extras cover can save 15 - 40% off* all dental treatments performed by a approved dentist.

*These savings may vary between dentists, and this is in addition to your existing Frank dental benefits.

If you cancel your Frank Health Insurance cover within 30 days of joining, you will receive a full refund of any premiums received by Frank, provided you have not made a claim.

Review your cover.

Make sure you’re only paying for what you’re likely to need. We can assess your cover and see if you’re on the right cover for your needs.

We have a range of affordable policies to suit your needs and budget.