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This information is important.
Please read and retain for future reference.
*Savings may vary between dentists. It is recommended that members obtain a quote prior to treatment.
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|Extras services (when included on cover)|
|Ambulance subscription||1 day|
|All included extras services (except for Optical, Major Dental, Orthodontic, Podiatry surgery and Orthotics)||2 months|
|Major Dental, Orthodontic, Podiatry surgery and Orthotics||12 months|
|Hospital services (when included on cover)|
|Accidents - bodily injuries resulting from accidents which occur after the date of joining Frank or upgrading to a higher cover.
Waiting Period: 0 days (accidents must occur after joining)
|Psychiatric, Rehab, Palliative care and any other benefit for hospital (or hospital substitution) treatment.
Waiting Period: 2 months
|Pregnancy and pre-existing conditions (except psychiatric, rehab or palliative care)
Waiting Period: 12 months
Pre-existing conditions are classed as any ailment, illness or condition with any signs or symptoms in the 6 months before signing up for hospital cover or upgrading existing cover.
If you need to go into hospital in the first 12 months of taking out or upgrading hospital cover, then Frank will need to check whether you’re being treated for something that was evident before you joined.
Pre-existing conditions are determined on the basis of symptoms, not necessarily diagnoses. We’ll send some paperwork for both your doctor and treating specialist to complete. The paperwork tells us about the condition being treated and when the symptoms first became obvious. If they started before you signed up with us it means your condition will be called ‘pre-existing’ even if you hadn’t been diagnosed yet.
A 12 month waiting period applies for hospital treatment for new members who have pre-existing conditions. The waiting period also applies for existing members who upgrade their level of hospital cover if the condition is considered pre-existing. The pre-existing condition rule does not apply for Psychiatric, Rehab and Palliative care services.
Better Hospital cover provides the same single room coverage as Best Hospital (for included services), but a co-payment of $100 per day up to a maximum of $700 per admission applies. Co-payments are not the same as hospital excess. Some private hospitals only have single rooms and co-payments will automatically apply.
Co-payments do not apply.