Frank Hospital Rewards

The Frank Rewards program was closed on 1 May 2021 as a result of the improved medical benefits that are now available to Frank members under the Access Gap Cover scheme.

Members with remaining Frank Rewards have until 31 October 2024 to use their final balance. Rewards are non-transferable and can’t be redeemed after this date.

How Frank Rewards worked

The Frank Rewards program let eligible members earn Frank Rewards dollars that could be used to reduce certain medical out-of-pocket expenses when admitted to hospital. 

Frank Rewards dollars accrued annually until 30 April 2022 and were based on a members’ tenure and level of hospital cover, as detailed in the table below. Frank Rewards were credited on a member’s Frank Rewards anniversary date. Once the member’s Frank Rewards balance reached the rewards cap, they stopped accruing dollars until some of the balance was used.

  Single Reward Dollars per year
(capped at $500)
Couple / Family / Single Parent Family Reward Dollars per year
(capped at $1000)
Max Hospital 750 $75 $150
Top Hospital $75 $150
Silver Hospital $55 $110
Better Hospital $55 $110
Essentials Bundle $55 $110
Basic Hospital Plus $40 $80
Basic Hospital $40 $80
Starter Bundle $40 $80

How to check your Frank Rewards balance

You can contact the Frank team to check your remaining balance. We have also included this information in the 2024 premium review communication for eligible members.

Frank Rewards closure

Frequently asked questions