In 2022, we want to continue to make things easy as, which is why we are freezing premiums for another 6 months. We know these past few years have been rough, this is an easy way for us to show our members we care.

Annual premium increase FAQ’s 

Why is Frank freezing premiums?   

COVID-19 lockdowns may have made it difficult for members to use their cover at times over the last 2 years. As a not for profit, we‘ve made the decision to put premium increases on hold. This is a simple way Frank can return value to members during this challenging time.   

What are claims savings?  

During the COVID-19 pandemic, many health services were interrupted, and many people delayed health care treatments.

Frank set aside funds to pay for claims that had to be postponed, as we expected our members would seek treatment in the future. However, not all claims that we planned for have been made, which is why as a not for profit organisation, we are returning value to our members through another 6 month premium freeze.

Will my premiums go up later in the year? If so, why?  

Frank will defer premium increases until 1 October 2022.   

Health insurance premiums go up because health care costs increase year-on-year. Health care costs are driven by a number of factors outside of the industry’s control, including:   

  • Growing demand on services with more people accessing more services than ever before.
  • Increased cost of health service delivery with things like new medical technologies and treatments  
  • An ageing population and people living longer  
  • Increases in chronic conditions.  

PHI is still too expensive. What can I do to save on health insurance costs?  

Review your cover to make sure you’re only paying for what you’re likely to need. Contact us to assess your cover and see if you’re on the right cover for your health needs.   

Make the most of your extras. Check your cover to find out which extras you can claim benefits towards. Then you’ll get better value because you’ll use more of the benefits you’re entitled to.  

Will the support measures put in place during the pandemic be extended?  

Frank continues to assess the support measures put in place during the pandemic. 

COVID-19 related hospitalisation cover has been extended as part of our COVID-19 support package

COVID-19 related hospitalisation cover has been extended until 1 October 2022 as part of our extended COVID-19 support package. Members will continue to be covered for COVID-19 related hospitalisations as a private patient during this time, whilst they hold any level of active Hospital cover with Frank and have served their two month waiting periods.

Telehealth benefits extended for another 6 months

Telehealth benefits for some extras services that were introduced as part of our COVID-19 support package have been extended.    

In line with their level of cover, members can access benefits for telehealth consultations for:

  • Antenatal and postnatal classes  
  • Approved quite smoking programs  
  • Diabetes education consultations  
  • Dietetics 
  • Exercise physiology  
  • Occupational therapy  
  • Physiotherapy  
  • Psychology  
  • Speech therapy 
  • Weight management programs 

Members can even claim for telehealth services at the end of their consultations through HICAPS. To do this, members need to advise their provider of the 19-digit GMHBA member card number. 

Elective surgeries have long wait lists in the public and private sector, why should I keep my PHI?   

Given the importance of quality healthcare during a pandemic, it’s more important than ever that members understand the value of having private health insurance.

  • Greater choice of provider/doctor/specialist
  • Private hospital accommodation
  • Protection and peace of mind for members and their families
  • Cover for services not covered by Medicare such as dental, physiotherapy and optometry
  • People have delayed accessing health services due to the pandemic. Access to Extras benefits for example is a great way for people to catch up on their health checks such as dental check-ups