Frank is committed to continuing to support members who may be struggling financially during these tough times. From 1 October until 31 December 2020, eligible members experiencing financial hardship due to COVID-19 can access a premium reduction of 30% for three months.  

Eligibility criteria

To be eligible for a temporary premium reduction, you must:

  • Be an existing Frank member for at least 12 months.
  • Provide clear evidence that you are continuing to experience financial hardship due to COVID-19 through accessing JobKeeper or JobSeeker.

Supporting documentation

To apply for a temporary premium reduction, you will need to provide Frank with evidence that you are accessing JobKeeper or JobSeeker via the following documentation:

  • For members accessing JobSeeker you will need to provide Frank with a copy of your JobSeeker confirmation from Centrelink. The payments must not have commenced prior to 1 February 2020.
  • For members accessing JobKeeper you will need to provide Frank with a letter from your employer confirming you are receiving JobKeeper payments. This letter must include your name, confirmation that you are receiving JobKeeper payments, the date these payments commenced, as well as contact information for your place of employment.

How to apply for the temporary premium reduction

We’ll be taking applications from 1 October until 31 December 2020. An application form will be available in the online member area from 1 October 2020, where you will be able to submit your supporting documentation.  

The three-month discount period will apply from your first payment after your application is approved.

You can also contact us to apply.

If your health cover is currently suspended

Members who are currently suspended and meet the eligibility criteria for the temporary premium reduction can apply for this support option to reactivate your cover at the discounted rate for three months.

If you decide to take up this option, you will not be able to suspend your cover again at the end of the three-month discount period.