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| Call: | 1300 437 265 8:30am-5:00pm AEST Monday to Friday |
| Fax: | (03) 5222 7478 |
| Post: | Frank Health Insurance Reply Paid 69 GEELONG VIC 3220 |
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At Frank, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful:
Members can make claims, manage details and make enquiries online.
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What if something goes wrong?
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At Frank, even though we try to get things right, we know that sometimes things can go wrong. If you are concerned about something, let us know so we can try and resolve the situation.
Complaints Process
We believe honesty is the best policy so, if you have a complaint or concern, please share it with us so we can help resolve it. Find out how Frank processes complaints and feedback:
Independent advice Free independent advice is available from the Private Health Insurance Ombudsman.
To make a complaint, contact the Commonwealth Ombudsman at: www.ombudsman.gov.au
For general information about private health insurance, see: www.privatehealth.gov.au
