Our thoughts are with all Australians affected by the devastating bushfires. Frank is committed to supporting our members and community who need it most at this difficult time.

Support available for our members

Eligible Frank members affected by the bushfires can:

  • Suspend their membership for up to two years
  • Have their premium waived for up to three months

Eligible members who are volunteer firefighters can:

  • Have their premium waived for one month.

Care Coordination Service

  • As Frank is part of GMHBA, Frank members affected by the bushfires can also access GMHBA’s Care Coordination Service to speak to a skilled registered nurse for guidance and support.
  • The service provides support, information and access to health services at no cost.
  • To contact the Care Coordination Service, email: [email protected]


If you’re affected by the bushfires, we understand health insurance probably isn’t one of the first things on your mind.

But when you’re in a position to, we encourage any members affected to contact team Frank via our dedicated bushfire relief email: [email protected] or phone 1300 437 265.

For any additional support we can offer at this time, please get in touch.