Contact Frank

Try the website first

Frank’s not into making you wait for something you can do yourself, when it suits you. That’s why Frank
has an online member area where you can update your details, make a claim, check your limits and more.

Got a question about Frank's covers or health insurance in general? Frank has put together a list of
some of the most Frequently Asked Questions. You may also find your answer in Frank Help or via the
site search. Frank suggests checking those before you get in touch.

Contact Options

Considering joining Frank but need some final questions answered before you make your decision?  Here’s how you can contact Frank:

The Frank team are available via email, webchat, or on the phone Monday – Friday, from 8am-8pm (AEST, not including public holidays).

Webchat

Webchat

Average wait time 1 to 5 minutes

Our Customer Service team is available to webchat with you during business hours.

Start a Webchat Session

Email

Email

Response within 1 business day

Email the Customer Service Centre at frank@frankhealthinsurance.com.au

Phone

Phone

Average wait time 1 to 5 minutes

Call our Customer Service Centre on 1300 437 265

Ready to Join? Here are your options :

Online

Join Online

You can join online and become a member in less than 10 minutes.

The Frank team are available via email, webchat, or on the phone Monday – Friday, from 8am-8pm (AEST, not including public holidays).

Webchat

Webchat

Average wait time 1 to 5 minutes

Our Customer Service team is available to webchat with you during business hours.

Start a Webchat Session

Email

Email

Response within 1 business day

Email the Customer Service Centre at frank@frankhealthinsurance.com.au

Phone

Phone

Average wait time 1 to 5 minutes

Call our Customer Service Centre on

1300 437 265

Online

Online Member Area

You can claim online, check your annual limits and manage your membership in the Member Area

Online

Paper

Every now and again you might need to send Frank a paper receipt or form. The easiest way to do this is by scanning it or taking a clear photo with your phone, then emailing it to us. But if you want to send things in the old fashioned way, here are the details:

By mail

Send receipts to:
Frank Health Insurance
Reply Paid 69
GEELONG VIC 3220

The postage is on Frank

By fax

Frank's fax number is:
(03) 5222 7478

Special Offer

Join by September 30 and Frank will give you your 1st month free