Contacting Frank

Try the website first

Frank’s not into making you wait for something you can do yourself, when it suits you. That’s why Frank has an online member area where you can update your details, make a claim, check your limits and more.

Got a question about Frank's covers or health insurance in general? Frank has put together a list of some of the most Frequently Asked Questions. You may also find your answer in Frank Help or via the site search. Frank suggests checking those before you get in touch.

Can’t find what you’re looking for, or just want to talk to someone?

The Frank team are available via email, webchat, or on the phone Monday – Friday, from 8am-8pm (AEST, not including public holidays).

Talk to an expert, and get the no nonsense, straightforward, helpful response you want. That’s why we keep Team Frank around.


Every now and again you might need to send Frank a paper receipt or form. The easiest way to do this is by scanning it or taking a clear photo with your phone, then emailing it to us. But if you want to send things in the old fashioned way, here are the details:

By mail

Send receipts to:
Frank Health Insurance
Reply Paid 69

The postage is on Frank

By fax

Frank's fax number is:
(03) 5222 7478

Special offer

Sign up for combined hospital and extras cover before April 30, and Frank will give you your 1st month FREE!